Support & Help
We're here to help you get the most out of soonish. Find answers below or reach out to us directly.
Contact Us
Have a question or need help? We're here to assist you.
In the App (preferred): Use the feedback form in Settings → Feedback
Email: hello@soonish.life
We typically respond within 24-48 hours.
When contacting us, please include:
- Your device type and operating system version
- App version (found in Settings)
- A clear description of your issue or question
- Steps to reproduce the problem (if reporting a bug)
Frequently Asked Questions
Getting Started
How do I create my first list?
After opening the app, tap the "+" button on the home screen. Give your list a name, optionally add an emoji, and you're ready to start adding items!
Can I share lists with others?
Yes! soonish is built for collaboration. Open any list, tap the share icon, and send the invite link to friends or family. They can join instantly without creating an account.
How do I invite someone to collaborate?
Open your list, tap the share icon in the top right, and choose how you'd like to share the invite link (message, email, or any other app). Your collaborator just needs to tap the link to join.
Account & Data
How do I delete my account?
Go to Settings in the app and select "Delete Account". This will permanently remove all your data. Alternatively, contact us at hello@soonish.life and we'll process your request.
Is my data backed up?
Yes, your data is automatically synced to our secure cloud servers. This means your lists are safe even if you lose your device, and you can access them from multiple devices.
Can I export my data?
You can request a copy of your data by contacting us at hello@soonish.life. We'll provide you with an export of all your lists and associated data.
Sharing & Collaboration
How many people can I share a list with?
You can share a list with as many people as you'd like. There's no limit to the number of collaborators on a single list.
Can collaborators edit my lists?
Yes, all collaborators can add items, vote on priorities, and mark items as complete. This makes it easy to plan activities together as a group.
How do I remove someone from a shared list?
Open the list settings by tapping the gear icon, then select "Members". From there you can remove individual collaborators from the list.
App Features
What types of lists can I create?
soonish is flexible! Create restaurant bucket lists, movie watchlists, travel wishlists, task lists, gift ideas, and more. Any list you can imagine, you can create.
How do I mark items as complete?
Simply tap on an item and select "Mark as done". The item will be moved to your completed section so you can look back on all the experiences you've shared.
Can I add photos to list items?
Yes! When adding or editing an item, tap the photo icon to attach an image. This is great for saving memories of experiences you've completed together.
Is there a limit to how many lists I can create?
No, you can create unlimited lists. Organize your wishes, ideas, and plans however works best for you.
Troubleshooting
The app won't sync my changes
- Check your internet connection (Wi-Fi or mobile data)
- Pull down on the list to manually refresh
- Close and reopen the app
- If the issue persists, try signing out and back in
I'm not receiving notifications
- Open your device Settings
- Find soonish in your app list
- Ensure notifications are enabled
- Check that "Do Not Disturb" mode is off
- In the app, go to Settings and verify notification preferences
The app is running slowly
- Make sure you're running the latest version of the app
- Restart the app
- Restart your device
- Ensure you have sufficient storage space on your device
I forgot my password
On the login screen, tap "Forgot Password" and enter your email address. You'll receive a link to reset your password. Check your spam folder if you don't see the email within a few minutes.
Help Us Improve
Your feedback helps make soonish better for everyone. We'd love to hear from you!
- 💡 Feature requests: Have an idea? Email us at hello@soonish.life
- 🐛 Bug reports: Found something broken? Let us know with as much detail as possible.
- ⭐ Leave a review: If you enjoy using soonish, a review on the App Store or Google Play helps others discover us!